Please ensure your shipping details are correct, products returned to us with an incorrect shipping address will incur additional shipping charges. We cannot be held responsible for any items lost in the post.
We have no control over shipping delays, please allow sufficient time for your order to arrive safely, standard shipping times vary worldwide but can take between 10 to 15 business days. Major holiday periods can take a little longer.
All care is taken to ensure items are accurately listed on our website, damage free and are carefully checked before being shipped. We are not responsible for items damaged in transit.
Customs has the authority to inspect and open all packages. Please check your countries customs laws regarding any additional costs that you may incur.
RETURNS, EXCHANGES & REFUNDS:
Images on site should be used as a guide only, color and tones of the item vary since all monitors are calibrated differently. We do not accept returns or issue refunds on perceived slight color variations. All care is taken to ensure items are accurately listed, damage free and are carefully checked before being shipped. We are not responsible for items damaged in transit.
In the unlikely event that you are unsatisfied with your purchase, please contact us immediately and we will endeavour to resolve any issues as quickly as possible. We process refunds where an item has been incorrectly listed, the wrong item has been sent or if the item is damaged. We do not process refunds if you have simply changed your mind or for unwanted gifts. Refunds must be shipped back to us within 7 days of receipt of the item and are given on the cost of the item only, shipping costs will not be refunded.
Customs has the authority to inspect and open all packages sent internationally. Please check your countries customs laws regarding any additional costs that may be incurred.
Please Note: If you select Standard Shipping without Tracking, Neolithic can not accept responsibility for non-delivery of your parcel and therefore cannot issue refunds or a replacement order based on non-receipt.[/vc_column_text]
We take your privacy seriously. Your name, mailing address and phone number are collected for the sole purpose of processing your order. These details, as well as your email address, will never be passed on to or shared with any third party for any reason whatsoever.
We may occasionally send out emails to our valued customers for exclusive deals and/or product updates. If at any time you would like to unsubscribe from receiving future emails, simply send an email to us and we will remove you from our mailing list immediately.
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